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ONLINE RMA REQUEST

By creating an account and filling out the RMA request form, you can automatically issue an RMA, and get information on product returns for repair, calibration and service.


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Notice...

Please Note: International TWT amplifier RMA's require additional paperwork.
If you are trying to return a TWT amplifier the following paper work must be filled out and attached before you can receive a RMA.

Document #1 Click here to download: IFI End User Certificate rev A 042911

Document #2 Click here to download: bis711 form, US Dept of CommerceStatement of Ultimate Consignee and Purchaser

Both documents are required to complete the TWT amplifier RMA process.
Please note that IFI must receive and approve this paperwork and file an application for the Temporary Import of this equipment.
Upon approval IFI will then be able to inform you of the proper course to return the equipment in accordance with all U.S. import and export regulations.
Do not send the equipment before you fill out the proper paperwork and have been informed by Instruments For Industry that you may return the equipment.
Failure to do so and to follow all U.S. Department of State and U.S. Department of Commerce regulations may result in violations and cause extensive delays with the return of equipment back to the customer.